Refund Policy

At Cozy Art, we take pride in carefully crafting and delivering your artwork. This Shipping Policy outlines how and when your order will be processed and shipped. 1. Order Processing Time All Cozy Art products are made to order. Processing Time Standard processing: 1–3 business days Processing time begins once payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. Custom and personalized items may require additional review time to ensure accuracy and quality. 2. Shipping Time Shipping times vary depending on your location and the shipping method selected at checkout. Estimated Shipping Time (United States) Standard shipping: 3–7 business days after processing Expedited shipping: If available, delivery times will be shown at checkout Please note that shipping times are estimates, not guarantees. 3. Shipping Rates Shipping costs are calculated at checkout based on: Product type Order size and weight Shipping destination Any applicable shipping fees will be clearly displayed before you complete your purchase. 4. Shipping Locations At this time, Cozy Art ships to: United States International shipping may be added in the future. 5. Order Tracking Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after shipment. 6. Address Accuracy Please ensure that your shipping address is correct at checkout. Cozy Art is not responsible for: Delays caused by incorrect or incomplete addresses Orders delivered to an incorrect address provided by the customer If an order is returned due to an address issue, additional shipping charges may apply for reshipment. 7. Delays & Carrier Issues While we work hard to ship orders promptly, Cozy Art is not responsible for delays caused by: Shipping carriers Weather conditions Natural disasters Holidays Customs or government actions Other circumstances beyond our control 8. Lost or Stolen Packages If a package is marked as delivered by the carrier but cannot be located: Please check with household members, neighbors, or building management first Contact the carrier directly for further assistance Cozy Art is not responsible for lost or stolen packages once delivery is confirmed by the carrier. 9. Damaged Packages If your order arrives damaged, please contact us within 7 days of delivery at info@cozyartusa.com and include: Your order number Photos of the damaged item Photos of the packaging (if applicable) We will work with you to provide a replacement or resolution as quickly as possible. 10. Shipping Policy Updates Cozy Art reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. 11. Contact Us If you have any questions about shipping or need assistance with your order, please contact us at: Email: info@cozyartusa.com Website: www.cozyartusa.com Address: 1530 Church Rd, Montebello, CA 90640

At Cozy Art (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.cozyartusa.com (the “Site”). By using our Site, you agree to the practices described in this Privacy Policy. 1. Information We Collect When you visit the Site, we may collect the following types of information: Personal Information You Provide When you make a purchase, create an account, contact us, or submit custom artwork, we may collect: Name Email address Phone number Billing and shipping address Payment information (processed securely by third-party providers) Images or content submitted for personalized products Order history and communications Automatically Collected Information When you browse the Site, we may automatically collect: IP address Browser type and device information Pages viewed and interaction data Cookies and similar tracking technologies 2. How We Use Your Information We use your information to: Process and fulfill orders Create and deliver personalized or custom products Communicate with you about orders, inquiries, or promotions Improve our website, products, and customer experience Detect and prevent fraud or misuse Comply with legal and regulatory obligations 3. Sharing Your Information We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including: Shopify, our e-commerce platform Payment processors (e.g., credit card providers) Shipping and fulfillment partners Analytics and marketing tools (such as Google Analytics or Meta platforms) These third parties are authorized to use your information only as needed to provide services to us. 4. Cookies & Tracking Technologies We use cookies and similar technologies to: Enable website functionality Understand user behavior and preferences Improve performance and marketing effectiveness You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site. 5. Marketing Communications With your consent, we may send you promotional emails or messages.You may opt out at any time by: Clicking the “unsubscribe” link in our emails Contacting us directly at info@cozyartusa.com 6. Data Retention We retain personal information only as long as necessary to: Fulfill orders and provide services Meet legal, accounting, or reporting requirements Resolve disputes and enforce our agreements 7. Data Security We take reasonable measures to protect your personal information. Payment information is processed securely by third-party providers, and we do not store full payment details on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 8. Your Rights Depending on your location, you may have the right to: Access the personal information we hold about you Request correction or deletion of your personal information Object to or restrict certain processing activities To exercise these rights, please contact us at info@cozyartusa.com. 9. California Privacy Rights If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include the right to: Request access to your personal information Request deletion or correction of your personal information Know how your personal information is used and shared Cozy Art does not sell or share personal information for monetary consideration. To exercise your California privacy rights, please contact us at:info@cozyartusa.com 10. Children’s Privacy Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. 11. Third-Party Links Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site constitutes acceptance of any changes. 13. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: info@cozyartusa.com Website: www.cozyartusa.com Address: 1530 Church Rd, Montebello, CA 90640

Welcome to Cozy Art (“we,” “us,” or “our”).By accessing or using our website www.cozyartusa.com (the “Site”), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services or making a purchase. 1. Use of the Website By using this Site, you confirm that you are at least 18 years old or using the Site under the supervision of a parent or legal guardian. You agree to use this Site for lawful purposes only and not for any fraudulent or unauthorized activity. 2. Products & Orders Cozy Art offers wall art products, including but not limited to canvas prints, metal prints, rolled prints, and personalized/custom artwork. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or violations of these Terms.   3. Personalized & Custom Orders Personalized and custom products are created based on the information, images, and specifications provided by the customer. By placing a custom order, you confirm that: You own the rights to the images or content submitted, or have permission to use them. The content does not infringe upon any third-party rights, including copyright, trademark, or privacy rights. Custom and personalized items are final sale and are not eligible for returns or exchanges unless the product arrives damaged or defective. 4. Pricing & Payments All prices are listed in U.S. dollars unless otherwise stated. Prices may change without notice. Payment must be received in full before production and shipment. Cozy Art uses secure third-party payment processors and does not store your payment information. 5. Shipping & Delivery We proudly craft and ship our products from the United States. Estimated production and shipping times are provided for reference only and are not guaranteed. Cozy Art is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control. Risk of loss passes to the customer upon delivery. 6. Returns, Refunds & Promotions Standard Returns Non-custom items may be eligible for return in accordance with our Return Policy. Custom or personalized products are non-refundable unless damaged or defective upon arrival. Promotions & Special Offers From time to time, Cozy Art may offer promotions, giveaways, or refunds as part of marketing campaigns. Such offers are: Subject to verification Limited-time only Non-transferable Void where prohibited We reserve the right to modify or cancel promotions at any time without prior notice. 7. Intellectual Property All content on this Site—including images, designs, text, graphics, logos, and artwork—is the property of Cozy Art or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from this Site without our prior written consent. 8. User Content If you submit reviews, comments, images, or other content, you grant Cozy Art a non-exclusive, royalty-free right to use, display, and share such content for marketing or promotional purposes, unless otherwise stated. We reserve the right to remove any user content that is inappropriate, offensive, or violates these Terms. 9. Limitation of Liability To the fullest extent permitted by law, Cozy Art shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased from us. Our total liability shall not exceed the amount paid for the product giving rise to the claim. 10. Disclaimer All products and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the operation of the Site or the accuracy of its content. 11. Governing Law These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and the applicable laws of the state in which Cozy Art operates, without regard to conflict of law principles. 12. Changes to These Terms We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of any changes. 13. Contact Information If you have any questions about these Terms & Conditions, please contact us at: Email: info@cozyartusa.com Website: www.cozyartusa.com Address: 1530 Church Rd, Montebello, CA 90640